Shipment & Returns

Ground Service Area

Spee-dee Delivery Service, Inc. (SPEE-DEE) – 1 & 2 Day Service Area - Orders in by 5pm CST

United Parcel Service of America, Inc. (UPS) – 1 & 2 Day Service Area – Orders in by 4pm CST

LTL Service Area

Performance Freight Systems (PERFORMANCE) – Orders in by 3pm CST

Freight Quote – We choose LTL shipping quotes from the nation’s best contract carriers at an affordable price – Orders in by 1pm CST

https://www.freightquote.com/

Ship Bikes Service Area

Ship Bikes – The safest, most experienced and most convenient way to ship your bicycle at a great low price!

Orders have 1 Day Processing Delay – Estimate: 24” to 29er ~ $45, Fat ~ $65

https://www.shipbikes.com/

Postal Service Area

United States Postal Service (USPS) – Priority Mail Delivery Map– Exceptions apply and delivery time is not guaranteed

Free Shipping

Free freight is contingent upon paying your invoice on time.

Parts & accessories orders can be at different platform levels depending on your location and/or sales rep. The company standard level is $600. Please deduct freight when submitting payment.

Bicycles are priced as a value to the dealer under net terms. Orders can be at different platform levels depending on your location and/or sales rep. The company standard is 10 bikes or along with a $1500 minimum parts & accessories total order. Please deduct freight when submitting payment.

Restriction & Exclusions

UPS does not ship to PO boxes.

Free Shipping is not available with some promotions and other restrictions may apply.

Ship only to the continental USA unless special arrangements are made.

Returns

20% restocking fee for all returned items. Items must be in original packaging and in re-sellable condition. Please contact your sales rep.

We reserve the right to refuse returns that have not been purchased from us.

Shortages

We strive for excellence in our workmanship, but mistakes may happen. Please contact us within 72 hours of receiving to report shortages.

Warranty

Manufacturing defections are available for swap out or credit. Please contact your sales rep.

Bikes have a one-year warranty on parts while the frame and fork are lifetime.

All tools have a lifetime warranty on manufacturing, however, mis-use and normal wear of a tool does constitute.