Shipment & Returns
Ground Service Area
Spee-dee Delivery Service, Inc. (SPEE-DEE) – 1 & 2 Day Service Area - Orders in by 5pm CST
United Parcel Service of America, Inc. (UPS) – 1 & 2 Day Service Area – Orders in by 4pm CST
LTL Service Area
Performance Freight Systems (PERFORMANCE) – Orders in by 3pm CST
Freight Quote – We choose LTL shipping quotes from the nation’s best contract carriers at an affordable price – Orders in by 1pm CST
Ship Bikes Service Area
Ship Bikes – The safest, most experienced and most convenient way to ship your bicycle at a great low price!
Orders have 1 Day Processing Delay – Estimate: 24” to 29er ~ $45, Fat ~ $65
Postal Service Area
United States Postal Service (USPS) – Priority Mail Delivery Map– Exceptions apply and delivery time is not guaranteed
Free freight is contingent upon paying your invoice on time.
Parts & accessories orders can be at different platform levels depending on your location and/or sales rep. The company standard level is $600. Please deduct freight when submitting payment.
Bicycles are priced as a value to the dealer under net terms. Orders can be at different platform levels depending on your location and/or sales rep. The company standard is 10 bikes or along with a $1500 minimum parts & accessories total order. Please deduct freight when submitting payment.
Restriction & Exclusions
UPS does not ship to PO boxes.
Free Shipping is not available with some promotions and other restrictions may apply.
Ship only to the continental USA unless special arrangements are made.
20% restocking fee for all returned items. Items must be in original packaging and in re-sellable condition. Please contact your sales rep.
We reserve the right to refuse returns that have not been purchased from us.
We strive for excellence in our workmanship, but mistakes may happen. Please contact us within 72 hours of receiving to report shortages.
Manufacturing defections are available for swap out or credit. Please contact your sales rep.
Bikes have a one-year warranty on parts while the frame and fork are lifetime.
All tools have a lifetime warranty on manufacturing, however, mis-use and normal wear of a tool does constitute.